489bet's Privacy Policy — How your information is kept secure

489bet is an internationally licensed online betting and gaming platform serving users in Bangladesh and around the world. We believe that a trusted platform's greatest responsibility is safeguarding its members' personal information.

This Privacy Policy This document details what types of information 489bet collects, why it is collected, how it is used, and how it is kept secure. It is more than a legal document — it is a bridge of trust between 489bet and its members.

This policy applies to the 489bet website, mobile app, live chat support, and all our services. By accessing or registering on the platform, you are deemed to have accepted this policy.

To operate the 489bet platform smoothly and deliver the best experience to its members, we collect certain information. Below is a breakdown of the types of data we collect:

489bet only collects information that is strictly necessary to provide our services. No unnecessary or excessive data is gathered.

489bet collects member information in several ways. There are three main methods:

• Provided directly: Information you provide directly when registering, completing KYC verification, contacting support, or making a payment.
• Automatic collection: Device and browser information collected automatically via cookies, log files, and analytics tools while you use the platform.
• From third parties: Information received through payment gateways or identity verification providers — used only where necessary.

For every piece of information collected, 489bet ensures it is done lawfully and with the member's consent.

489bet uses the information collected solely for specific purposes. Our Privacy Policy using data for undefined or irrelevant purposes is strictly prohibited.

• For account creation, verification, and management.
• To process deposits, withdrawals, and other financial transactions.
• To prevent fraud, money laundering, and unauthorized access.
• To personalize the member experience and deliver relevant offers.
• For customer support, complaint resolution, and general inquiries.
• To meet legal and regulatory obligations.
• To improve platform functionality and security.

489bet does not generally share members' personal information. However, there are limited circumstances where certain data may need to be shared:

• Payment provider: Information required to process transactions with payment platforms such as Mobile Banking, Nagad, or bank transfers.
• Identity Verification Service: With licensed verification providers to complete the KYC process.
• Law enforcement agencies: To the relevant authorities upon receipt of a lawful order or court directive.
• Regulatory authority: As part of routine audits conducted by the licensing authority.

Data is not shared for any reason beyond those listed above. Before transferring data to any third party, a confidentiality agreement is signed with that party.

489bet uses cookies to enhance your experience and keep the platform secure. Cookies are small text files stored in your browser.

• Essential Cookies: Maintaining login sessions and security verification — these cannot be disabled.
• Functional cookies: Remembering language preferences and UI settings — optional.
• Analytics Cookies: To understand and improve how the platform is used — optional.
• Marketing Cookies: Used to show relevant promotions — entirely optional and can be turned off.

You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may cause some platform features to stop working.

489bet does not retain member data beyond what is needed. Data is stored while an account is active. After an account is closed, data is retained for a specific period as required by applicable regulations.

• Account data: up to a maximum of 5 years।
• Financial transaction records: as required by legal obligations 7 years।
• KYC documents: upon verification 5 years।
• Support contact records: maximum 2 years।
• Analytics data: typically 13 months।

Once the retention period expires, data is securely deleted or anonymized so it can no longer be linked to any individual.

489bet uses industry-leading technology to protect member data. Our security framework operates across multiple layers:

That said, no one can guarantee 100% security on the internet. We encourage all members to take steps to protect their own accounts — use a strong password and never share your login credentials with anyone.

Every 489bet member has the following rights regarding their personal data:

To exercise any of the rights above, please [email protected] Please send us an email at the address provided. We typically respond within 7 business days.

489bet strictly prohibits use of the platform by anyone under 18. We do not collect data from minors, and if such data is identified, it is deleted immediately and the associated account is closed.

Date of birth verification is mandatory at registration. Withdrawals and full platform access will remain restricted until age is confirmed through the KYC process. If a parent or guardian believes their child has opened an account, please contact our support team immediately.

489bet reserves the right to Privacy Policy update this policy as needed. For significant changes, members will be notified via their registered email or through a platform notice. The effective date of any update will be shown at the top of the page.

Continued use of the platform after any policy change will be considered acceptance of the updated terms. We recommend checking this page regularly to stay informed.

For any questions, complaints, or requests regarding this Privacy Policy, please contact our dedicated privacy team:

• Email: [email protected]
• Live Chat: Directly from the platform's support team.
• Response time: Typically within 3–7 business days.

We take every concern seriously and do our best to resolve it as quickly as possible. Your trust is our top priority.